Introduction Course to AI for Administrative Operations

Use AI to boost productivity, and unlock immediate value for administrative operations.

Course Description:

Empower your administrative operations with the transformative power of Artificial Intelligence. This immersive two-day course is specifically designed for executives, department heads, and administrative personnel ready to explore AI's potential without deep technical complexities. You'll gain essential AI literacy, demystify common misconceptions, and discover practical, real-world applications that can immediately enhance efficiency and accuracy in your daily tasks.

Through engaging case studies, interactive sessions, and light hands-on exploration of user-friendly AI tools, you'll learn to identify AI opportunities within your workflow and formulate actionable steps for immediate value. Prepare to elevate your productivity, streamline processes, and strategically position your organization for the future of work by fostering an AI-ready mindset.

Who Should Attend:

  • Head of Departments
  • Senior Managers
  • Administrative Managers
  • Operations Managers
  • Department Executives

Course Objectives:

Knowledge Acquisition:

  • Define Artificial Intelligence (AI) and its direct relevance to administrative operations.
  • Distinguish AI from basic automation and clarify common misconceptions.
  • Understand key AI categories (e.g., NLP, ML basics, Computer Vision) applicable in office environments.
  • Learn about fundamental ethical considerations and biases when using AI tools.

Skills Development:

  • Develop a practical framework for identifying AI opportunities within your daily workflow.
  • Gain hands-on experience using accessible, user-friendly AI tools for common administrative tasks.
  • Formulate an initial personal action plan for exploring and integrating AI into your work.

Practical Application:

  • Enable light implementation of AI tools to augment and enhance daily administrative tasks.
  • Improve efficiency and accuracy in your operations through AI augmentation.
  • Integrate simple AI solutions into your routine for immediate, tangible value.

What will I Learn From it:

  • Demystify AI's true role in your administrative operations.
  • Discover immediate, practical AI applications for your work.
  • Identify specific tasks AI can augment for greater efficiency.
  • Gain hands-on experience with user-friendly AI tools.
  • Develop a clear action plan to start using AI effectively.
  • Enhance your productivity and decision-making with AI insights.
  • Future-proof your skills for an AI-augmented workplace.

Course Outline

01

Understanding AI's Role in Administration

  • Defining AI, Automation, and Software distinctions.
  • Addressing common AI myths and misconceptions.
  • Understanding AI as a tool for augmentation.
  • Brief case study on everyday AI applications.

02

AI's Footprint in the Modern Office

  • Overview of relevant AI types: NLP, ML basics, Computer Vision.
  • Identifying AI's impact in administrative functions.

03

Identifying AI Opportunities in Your Daily Administrative Tasks

  • Framework for identifying AI-suitable repetitive or data-intensive tasks.
  • Brainstorming AI applications for your department.
  • Prioritizing opportunities based on effort vs. impact.

04

User-Friendly AI Tools for Administration

  • Introduction to accessible, low-cost AI tools.
  • Live demonstration of a common generative AI tool for administrative tasks (e.g. ChatGPT, Gemini, Claude, Grok, Perplexity).
  • Basic ethical considerations: data privacy and bias awareness.

05

Light Implementation for Immediate Value

  • Guided hands-on session using a user-friendly AI tool.
  • Practicing AI for daily operational tasks.
  • Best practices for effective prompting.

06

Upskilling for the Future of Work

  • Understanding evolving skill sets for an AI-augmented workforce.
  • Discussion on how AI empowers human capabilities.
  • Identifying personal development areas and leadership roles in AI adoption.

07

Your AI Journey in Administrative Operations

  • Recap of key course learnings and insights.
  • Formulating initial personal AI action plans.
  • High-level discussion on strategic AI integration.
  • Understanding next steps for continued AI literacy and operational transformation.

Training Methodology

  • Facilitated Group Discussions
  • Interactive Brainstorming Sessions
  • Case Study
  • Live Demonstrations of AI Tools
  • Guided Hands-On Exercises
  • Small Group Activities & Presentations

Requirement/
pre-requisites:

  • No prior technical expertise or deep understanding of Artificial Intelligence is required.
  • Basic computer literacy.
  • A keen interest in understanding and leveraging Artificial Intelligence to improve productivity at work.
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